Updated 15 August 2024
About Aricare
Aricare has been supplying personal care and household and commercial products to the Australian market for over 30 years via supermarkets, department stores and other retailers. We are a 100% Australian-owned company based in Sydney. We stock a range of premium-quality products equal in quality to the big brands, but at a better price point.
Our website is www.aricare.com.au.
This Privacy Policy
This Privacy Policy explains how Aricare, owned by Arico Corporation Pty Ltd (referred to collectively as “Aricare”, “we”, “our”, or “us”), collects, uses, and shares information related to the products and services we offer. This includes information gathered through our website, third-party platforms (eg, social media), mobile applications, direct marketing campaigns, communications with our Customer Care Team, and mobile messaging services (collectively, “Aricare Services”).
By using Aricare Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with these terms, please do not use Aricare Services. This Privacy Policy is part of the Terms & Conditions of use for Aricare Services.
Privacy Policy Contents
- Collection of Information
- How We Use Collected Information
- Who We Share Your Information With
- Your Options
- Children’s Information Privacy
- Information Security
- External Sites’ Policies
- Changes and Other Aricare Privacy Policies
- Contacting Us
1. Collection of Information
We obtain information about you in several ways:
Information You Provide to Aricare
When using Aricare Services, you may need to provide personal information to access our products or services. This could include registering an account, setting up a subscription plan, making purchases, using website features, participating in competitions or surveys, requesting customer support, or communicating with our team. The information we collect may include your name, email address, phone number, mailing address, date of birth, gender, and demographic details.
Information Provided During Surveys or Research
We may collect details when you participate in surveys. This information might include your preferences for pads, liners, or tampons, as well as other demographic data, including photos, videos, and user-generated content related to Aricare products.
Information Provided When Making a Purchase
If you make a purchase, you will need to provide payment information such as credit/debit card details (number, CVV, expiration date, billing address, phone number) or other payment methods (eg, PayPal). We do not store these details.
Information Provided About a Third Party
You might provide information about others (eg, name, email, address, phone number) for purposes such as recommendations or facilitating communication. We will obtain consent from your contacts if required by law.
Information From Social Media
If you link your social media accounts (eg, Facebook) to Aricare Services, we may receive information based on your privacy settings, including name, username, demographic details, updated contact information, location, and interests.
Information Collected Automatically
We use technologies to collect information automatically when interacting with Aricare Services, including:
- Usage Information: Technologies like cookies, web beacons, and mobile analytics software track online activity, interactions with emails, and ads to improve our services and provide relevant content.
- Device Information: We may collect your IP address or unique device identifiers, including hardware model and mobile network information.
- Location Information: We may gather location data from your device if you enable Bluetooth, Wi-Fi, or other geolocation features.
- Third-Party Service Providers: We use third-party services that may employ cookies and web beacons to collect and store information on our behalf.
- Analytics Technologies: We use tools like Google Analytics and Facebook Custom Audience to analyze usage and deliver targeted ads. These tools may combine our data with other information.
Information From Other Sources
We may obtain information from public databases, data aggregators, partners, and service providers to update or supplement your details.
Combination of Information
We may combine information from different sources to use as described in this Privacy Policy.
2. How We Use Collected Information
We use your information for various purposes, including:
- Customer Service and Transactions: Managing inquiries, accounts, troubleshooting, processing orders, verifying identity, preventing fraud, and other related activities.
- Advertising and Analytics: Conducting market research, personalizing services, improving products, and providing targeted content and offers.
3. Who We Share Your Information With
We may share your information in the following ways:
- Sharing by You: Your activity on Aricare Services may be visible to others. For example, visitor comments on our website may include your IP address and browser details to help detect spam.
- Sharing by Us: We may share data with third-party service providers (eg, marketing software) to perform services on our behalf. We may also disclose information in the event of a business transfer or to comply with legal obligations.
- Password Reset Requests: If you request a password reset, your IP address will be included in the reset email.
4. Your Options
- Cookies and Tracking: You can control cookies and tracking preferences through your browser settings. Our system may not respond to all Do Not Track requests.
- Accessing & Updating Information: You can request to erase personal data we hold, except for data required for administrative, legal, or security purposes. To create or edit an account, visit My Account or email info@arico.com.au.
- Unsubscribing from Marketing: Opt-out of marketing by contacting us at info@arico.com.au or through our communications.
5. Children’s Information Privacy
We prioritize the privacy of children. We do not knowingly collect personal information from those under thirteen years of age. If we become aware of such information, we will take steps to remove it.
6. Information Security
We implement reasonable security measures to protect your information but cannot guarantee complete security. We ensure that third parties handle your data securely and destroy or de-identify personal data when it is no longer needed.
7. External Sites’ Policies
Aricare Services may contain links to external sites with their own privacy policies. We are not responsible for the practices of these sites.
8. Changes and Other Aricare Privacy Policies
We may update this Privacy Policy and will post changes on this page. Additional privacy terms may apply to specific campaigns or promotions.
9. Contacting Us
For inquiries regarding this Privacy Policy, please email us at info@arico.com.au or contact us at:
Aricare
Customer Care Team
Unit 4, 27 Mars Road
Lane Cove West, NSW 2066
Australia
If you are not satisfied with our response, you may contact the relevant privacy authority in your country.